Caseworker - 12 Month Contract

4 weeks ago

Québec, Quebec, Canada Innomar Strategies Full time
Job Summary

We are seeking a highly skilled Caseworker to join our team at Innomar Strategies. As a Caseworker, you will be responsible for managing assigned projects and cases, providing telephone support to patients, healthcare professionals, and funding bodies, and administering case-management protocols.

Key Responsibilities
  • Manage assigned projects and cases, ensuring timely completion and adherence to company processes.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other related matters.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in program-specific databases.
  • Participate in ongoing refresher training and specialized training courses for specific products or programs as deemed appropriate by the manager.
  • Provide feedback on current protocols, databases, processes, and inter-departmental relationships.
  • Communicate clearly with the manager, pod, and program-trained colleagues regarding case management during foreseen absences.
  • Contribute to the training process of new caseworkers, including shadowing and call monitoring.
  • Report all adverse events to assigned units/departments.
Requirements
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, typically obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one year of experience in customer service.
  • Bilingual (French/English) is an asset.
  • Ability to multitask.
  • Attention to detail.
  • Strong problem-solving skills.
  • Experience in the medical and pharmaceutical field is an asset.
  • Working knowledge of Word, Excel, and Outlook.
Working at Innomar Strategies

We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Innomar Strategies is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

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