Residential Operations Manager
4 weeks ago
Job Title: Residential Operations Manager
Job Summary: We are seeking a highly skilled Residential Operations Manager to join our team at Jayne's Cottages. As a key member of our management team, you will be responsible for overseeing the daily operations of our lodging house, ensuring that all aspects of the business run smoothly and efficiently.
Key Responsibilities:
- Develop and implement policies and procedures for daily operations
- Supervise staff and ensure that they are trained and equipped to perform their duties
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions to ensure that staff are up-to-date with the latest procedures and protocols
- Prepare budgets and monitor revenues and expenses to ensure that the business is financially stable
- Prepare marketing plans to attract new customers and increase revenue
- Implement marketing activities to promote the business and its services
- Arrange for and oversee maintenance activities to ensure that the property is well-maintained and safe for guests
- Enforce policies and procedures to ensure that the business is run in accordance with our values and standards
- Address customers' complaints or concerns in a professional and courteous manner
- Assist clients/guests with special needs and provide excellent customer service
- Develop and implement business plans to ensure that the business is sustainable and profitable
- Establish work schedules and ensure that staff are aware of their duties and responsibilities
- Manage events and activities to promote the business and its services
- Organize and maintain inventory to ensure that the business has the necessary supplies and materials
Requirements:
- 3-4 years of experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Attention to detail and ability to multitask
- Valid driver's licence and ability to travel
- Public transportation is not available
Benefits:
- Dental plan
- Health care plan
- Vision care benefits
- Free parking available
- On-site housing options
- Transportation provided by employer
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