Debt Collection and Credit Expert

5 days ago


Ottawa, Ontario, Canada Wolters Kluwer N.V. Full time

We seek a seasoned Debt Collection and Credit Expert to join our team. In this critical role, you will be responsible for managing debt recovery and ensuring accurate and up-to-date customer accounts.

Your primary duties will involve:

  • Managing collection of overdue accounts through phone calls and written correspondence.
  • Analyzing customer accounts and amounts due.
  • Implementing holds on customer accounts when the balance exceeds 60 days.
  • Negotiating payment arrangements when necessary.
  • Timely handling adjustments, cancellations, payments, and account write-offs to maximize collected amounts.
  • Evaluating accounts for potential escalation to collection agencies and follow-up actions.
  • Investigating and reconciling discrepancies on accounts.
  • Addressing customer inquiries and resolving account discrepancies through effective communication and problem-solving.
  • Maintaining thorough records of all interactions with customers, including credit histories.
  • Collaborating with account managers regarding outstanding accounts.
  • Providing updates to account managers/customer service representatives on account statuses.

To excel in this position, you should possess:

  • Grade 12 or equivalent education.
  • Proficiency in both French and English.
  • A minimum of 4 years of experience in Credit and Collections.
  • Familiarity with general office procedures, basic accounting, and strong written and oral communication skills.
  • Training in collection techniques would be beneficial but is not mandatory.
  • Basic computer proficiency.


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