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Director of Dispute Resolution

2 weeks ago

Toronto, Ontario, Canada The Travelers Companies, Inc. Full time

Job Summary:

The Travelers Companies, Inc. is seeking a Director of Dispute Resolution to lead the organization's complaint handling and resolution processes.

This role involves developing and implementing effective complaint handling protocols, conducting investigations, and communicating with stakeholders to resolve complex complaints.

Key Responsibilities:

  • Develop and implement complaint handling protocols and procedures
  • Conduct investigations of complaints and prepare summary reports
  • Communicate with stakeholders to resolve complex complaints
  • Collaborate with corporate and business partners to identify trends and opportunities for improvement

Requirements:

  • Undergraduate education or equivalent combination of education and experience
  • Typically 8-10+ years' experience in business, insurance, compliance, and/or risk management areas
  • Experience with government jurisdictional guidelines, regulations, and procedures
  • Ability to use negotiation skills to communicate and influence senior leadership

Benefits:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A comprehensive wellness program