Senior Director of Client Solutions and Success

3 weeks ago

Old Toronto, Ontario, Canada AdsWizz Full time

About Us:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

Our Mission:

We strive to provide a work environment that fosters mutual respect, professionalism and cooperation. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

About the Role:

The Senior Director of Client Solutions and Success will manage a team of media service professionals responsible for seamless campaign set up, creative and media execution, optimization and reporting. The Senior Director will lead by example proving a high-level of service across the Canadian sales operation.

Key Responsibilities:

  • Facilitates information flow up, down, cross-stream and cross border; Makes sure the right people get the right information at the right time.
  • Expertly manage team of direct reports to provide best in class strategy and account management across direct, programmatic, performance and broadcast business lines
  • Serve as Canada's key point of contact for Studio Resonate in establishing the creative production process.
  • Reviews creative assets and provides guidance to clients on requirements to meet SiriusXM Canada standards.
  • SiriusXM Canada's advocate for new products/features across Campaign Optimization & Insights, Product, Data and Research.
  • Interprets SiriusXM Canada Advertising Guidelines and makes exception/approval decisions.
  • Manages internal approvals and service contract reviews.
  • Provides overflow support for team as required.
  • Identifies inefficiencies and provides well-considered solutions with analytical rigor.
  • Participates in strategic projects that impact and influence the SiriusXM Canada services roadmap.
  • Effectively delegates appropriate projects throughout Canadian solutions and success organization, acts as Canada's main point of pre/post sales strategy for multi market initiatives.
  • Key point of contact with Finance department in regard to billing requests/issues.
  • Acts as a business partner with sales leadership to deliver Canadian revenue goals and key business initiatives.
  • Cultivates positive business relationships with clients and sales, sales development, sales research, and technical teams.
  • Provides leadership and manages team members while fostering career development conversations.
  • Advocate for Canadian pre/post sales team across the broader SiriusXM organization.
  • Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements.

Requirements:

  • 12+ years' experience in digital/radio advertising operations.
  • Bachelor's degree or equivalent work experience.
  • Previous functional client/account management experience.
  • Knowledge of the interactive advertising marketplace.
  • Experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management.
  • 6+ years experience hiring, managing, and training a pre/post sales service team.
  • Exceptional written/verbal communication skills; polished and professional demeanor.
  • Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, environment.
  • Strong work ethic; approaches challenges with a solutions-oriented mindset.
  • Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results.
  • Collaborates with senior stakeholders as well as direct reports. Absorbs stress, deals with ambiguity and calmly leads under pressure.
  • Has maturity in judgment to channel ideas given broader context and application.
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint,). Tableau knowledge a nice to have.
  • Must have legal right to work in Canada.

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