Regional Manager, Quality Assurance

1 month ago

Moncton, New Brunswick, Canada TD Full time
Job Summary

We are seeking a highly skilled Regional Manager, Quality to join our team at TD Bank. As a key member of our leadership team, you will be responsible for leading a medium to large-sized branch or team, promoting a positive customer and colleague experience, and driving business results.

Key Responsibilities
  • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals
  • Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
  • Coach and develop colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to support
  • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Work alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
Requirements
  • Undergraduate degree and/or
    ~Branch Compliance Officer (BCO) course
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
About TD Bank

TD Bank is one of the largest banks in North America, with over 27 million customers across Canada, the US, and globally. We are committed to enriching the lives of our customers, communities, and colleagues. Our vision is to be a better bank, and we are guided by our values of customer obsession, innovation, and teamwork.

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