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Customer Service Representative
2 months ago
**About Skyservice**
Skyservice is a leading provider of business aviation services, committed to delivering exceptional customer experiences and exceeding industry standards. Our team is dedicated to providing safe, efficient, and personalized support to our clients.
**Job Summary**
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional service to our clients, ensuring seamless and efficient arrivals and departures, and maintaining a high level of communication with our team and clients.
**Key Responsibilities**
- Provide high standards of service to customers, ensuring efficient and courteous arrivals and departures.
- Communicate effectively with ground and air teams, maintaining clear and concise communication.
- Maintain and update systems, ensuring accuracy and efficiency.
- Bill and update the landing fee system, ensuring timely and accurate processing.
- Coordinate fueling, catering, car rental, hotel booking, and reservations, ensuring seamless logistics.
- Answer general phone lines, forwarding calls to the appropriate person.
- Ensure all areas of the FBO are clean and well-maintained, restocking coffee, condiments, and snacks as needed.
- Take customer and flight crew orders for goods or services, promoting our offerings and responding to inquiries and emergencies.
- Investigate complaints and update accounts, ensuring customer satisfaction.
**Requirements**
- Two years' experience in a customer service environment.
- Ability to deliver courteous, discreet, efficient, and professional service.
- Knowledge of the standard NATO phonetic alphabet.
- Proactive, with a strong understanding of customer needs.
- Strong organizational skills, with the ability to work under pressure in a fast-paced environment.
- Ability to provide a positive attitude while working in a team.
- Working knowledge of Microsoft Office Products.
- Availability to work on different shifts, including weekends and statutory holidays.
**Benefits**
- Competitive group health benefits coverage for you and your eligible dependents.
- Employee assistant program.
- Group retirement savings plan with company matching contribution.
- Paid time off, including sick days and personal days.
- Employee Referral Program.
- Service Awards.
