General Manager
4 weeks ago
About the Role
The General Manager is a key leadership position at IKO Industries Ltd., responsible for driving business growth and excellence in the mortar and grout industry. This individual will lead the team to achieve outstanding results in safety, quality, sales, and production.
Key Responsibilities
- Promote a Zero Injury Safety Culture and ensure compliance with all HSE policies and government requirements.
- Demonstrate values of sharing knowledge, integrity, long-term decision making, continuous performance improvement, humility, and agility.
- Build an engaged, high-performing team through effective leadership, engagement activities, and employee recognition.
- Foster and sustain customer relationships through expertise in mortar & grout and chemistry.
- Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services.
- Recognize potential conflicts and identify resolutions before escalation.
- Analyze and negotiate pricing and build costing models.
- Oversee Sales, Quality, and Maintenance.
- Support or exceed KPI performance while driving customer satisfaction.
- Actively drive budget and forecast planning.
- Develop quality programs, cost savings, and continuous improvement programs to support long-term profitable growth.
Requirements
- 10+ years of experience in a similar position with established relationships with customers.
- Exceptional knowledge and skills in mixing grout & mortar.
- University BSc – Chemistry degree.
- Highly developed leadership, change management, interpersonal, communication, and people management skills.
- Leadership and manufacturing management experience in continuous improvement activities and driving results in safety, quality, sales, and production.
- Tactful and professional communication in presenting complex information and carrying out critical conversations.
- Proven skills in sales, customer services, logistics, planning & scheduling, maintenance, management accounting, and project management.
- Strong interpersonal skills and effective leadership characteristics working with all employees, support resources, sales, suppliers, customers, and the local community.
- Intermediate Level Microsoft Office – Words, Excel, PowerPoint.
- Proficiency in written and verbal English.
About IKO
IKO Industries Ltd. is an equal opportunity employer committed to diversity and inclusion. We recognize that our success is due to the strength of our employees and invest in their growth and development. We offer competitive compensation, health care, a progressive and challenging workplace, and a commitment to teamwork and integrity.
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