**General Manager

2 months ago

Milton, Ontario, Canada Carlisle Corporation Full time

About the Role:

The General Manager is a key leadership position at Carlisle Corporation, responsible for executing the store plan to achieve established standards, sales, local marketing programs, and profits. This role requires a strong focus on customer satisfaction, staff management, and operational excellence.

Key Responsibilities:

Sales and Profitability:

  1. Meet budgeted sales targets and set controllable cost targets.
  2. Develop and execute a local store marketing plan to promote the company's brand in the community.
  3. Respond to competitor activities and develop plans to improve sales and profits.

Operating Budget:

  1. Set store budget goals monthly and meet monthly budget goals.
  2. Communicate anticipated variances to the District Manager and develop plans to resolve unfavorable trends.
  3. Review and analyze budget and P&L information with the management team.

Staffing and Development:

  1. Determine crew staffing requirements and ensure adequate bench strength in the management team.
  2. Train store personnel to execute procedures for preparation and serving of quality products.
  3. Develop and execute a training plan for new managers and crew members.

Quality and Service:

  1. Train store personnel to maintain store cleanliness during shifts and achieve above satisfactory Q.S.C. scores consistently.
  2. Develop and execute a plan to improve customer satisfaction and service quality.

Controls and Maintenance:

  1. Meet or exceed the 80% Q.S.C. level and conduct informal Q.S.C. inspections.
  2. Manage production labor control and food cost control using flowcharts and store systems.
  3. Monitor and manage store inventory levels to ensure product/item availability.

Policies and Procedures:

  1. Follow procedures as outlined in the Operations Manual and other company manuals.
  2. Maintain safe working conditions in the store and follow company policy for cash control and security.
  3. Manage employee files and time cards strictly in accordance with policies.

Administration and Employee Relations:

  1. Maintain maximum variance between reported and actual sales and submit paperwork on a timely basis.
  2. Conduct exit interviews as required by area procedures and manage employee relations effectively.

Requirements:

Knowledge and Experience:

  1. Wendy's operating systems and procedures.
  2. Wendy's policies and procedures.
  3. P&L analysis and corrective measures.
  4. Supervisory practices.
  5. Planning and budgeting.
  6. Interviewing practices.
  7. Training and development practices.

Education and Experience:

  1. College degree or equivalent experience in operations.
  2. 1-2 years management/operations experience in the restaurant industry.

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