Hearing Care Specialist

4 weeks ago

Kemptville, Ontario, Canada Amplifon Full time

About Amplifon

Amplifon is a global leader in hearing care, expanding its presence in the Canadian market. We are seeking a talented Client Care Coordinator to join our team and deliver a personalized, best-in-class customer experience to individuals in need of hearing care.

About the Role

As a Client Care Coordinator, you will play a vital role in empowering people to rediscover the emotions of sound. Your responsibilities will include:

  • Guiding the customer journey as the first point of contact, providing a caring and personalized experience, and setting expectations for their clinic visit.
  • Managing the scheduling and confirmation of appointments for new and existing customers.
  • Preparing Hearing Care Professionals for customer appointments by communicating relevant customer information.
  • Converting outbound and inbound calls into appointments and driving marketing campaigns by managing callback and lead lists.
  • Maintaining accurate customer database by ensuring that customer records are updated regularly.
  • Creating invoices for products and services rendered; processing payments from customers and maintaining accurate financial records.
  • Educating customers on Amplifon programs, products, and services and resolving customer inquiries.
  • Maintaining efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
  • Collaborating with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.

What We Offer

  • Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
  • Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
  • Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
  • Impact: We help our customers rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

What We're Looking For

We are seeking a highly motivated and organized individual with:

  • A high school diploma or equivalent.
  • A diploma in business or medical administration is preferred.
  • + years of administrative experience, preferably in a medical setting.
  • + years of customer service experience.
  • Knowledge of the hearing aid industry is preferred.

Required Skills

  • Able to build and maintain professional rapport with customers and colleagues.
  • Able to work independently, autonomously, and as a collaborative leader of a team.
  • Adherence to professional, ethical, and regulatory standards.
  • Able to prioritize work efficiently in a fast-paced work environment.
  • Proficient with MS Windows and Office.
  • Knowledge of insurance and agency coverage for hearing care services is preferred.

Accommodations

Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to or call our Call Center at --- and our we will direct your call to the appropriate HR teammate.

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