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Phlebotomist (Plasma Associate)

1 month ago


Thunder Bay, Ontario, Canada Canadian Blood Services Full time
About the Role

We are seeking a highly skilled and dedicated Plasma Associate/Process Lead to join our dynamic Plasma Operations team at Canadian Blood Services.

The Plasma Operations team is responsible for collecting plasma in a safe manner to enable safe products that save lives every day. As a Plasma Associate/Process Lead, you will be responsible for performing assigned duties associated with the plasma donation and production process, as well as facilitating, coordinating, and supporting team members to maximize operational effectiveness and donor experience.

Key Responsibilities
  • Deliver training to meet identified learning needs of colleagues and new hires to the Centre
  • Maintain training records and documentation associated with training and development for each staff member, supporting operational requirements and audits as needed
  • Provide guidance to staff to ensure that processes are performed effectively, efficiently, and safely
  • Foster and promote a positive working environment in which staff feel empowered, challenged, and engaged
  • Assist with various recruitment/retention initiatives designed to further grow or engage the donor base
  • Conduct confidential donor screening and obtain donor consent
  • Perform venepuncture according to established standards
  • Contribute to a culture of continuous improvement with the donation centre
Requirements
  • Post-secondary level education in a relevant discipline from a recognized institution, preferably in science/health-related field of study
  • A minimum of three years of progressive experience working with the public, particularly in a high customer-focused environment
  • Completion of a formal training program in phlebotomy
  • A deep understanding of plasma operations processes, policies, procedural requirements, and equipment
  • Experience with current Good Manufacturing and Good Documentation Practices
  • Knowledge of continuous improvement processes and practices
  • Excellent communication skills in English
  • Bilingualism is an asset
  • Adaptable, flexible, and comfortable with frequent changes
  • Ability to work under pressure to meet demands of the job
  • Ability to manage multiple priorities and multitask
  • The ability to exercise judgment, tact, diplomacy, and strict confidentiality are mandatory
What We Offer
  • 3 weeks' paid vacation
  • Comprehensive group health, dental, and vision benefits for you and your family
  • Premiums paid according to the collective agreement
  • Defined benefit pension plan
  • Employee discounts, wellness program, professional resources

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.