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Surveillance Operator

2 months ago

Dawson Creek, Canada CB Canada Full time
Job Summary

This position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and maintaining visual records. The Surveillance Operator will ensure adherence to the Company's policies and procedures, motivate and lead by example, and support a safe and welcoming work environment for all team members.

Key Responsibilities
  • Monitor, document, and report violations, large cash/cash equivalents transactions, excluded and self-excluded guests, and unauthorized access.
  • Maintain logs and records, storing records for evidence purposes.
  • Monitor, document, and report on conditions of surveillance facilities and equipment.
  • Communicate effectively with all appropriate operational departments.
  • Build strong working relationships with guests and team members.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.
  • Perform other duties as assigned or directed.
  • Enforce restricted access by unauthorized persons.
  • Observe cashier transactions, slot drops, escort cash and cash equivalent movements.
  • Tag and report found property; transfer items to Lost and Found.
  • Conduct regular patrols of the facility interior and exterior as directed.
  • Escort guests and employees as directed.
  • Perform identification checks.
  • Refer disputes to the Supervisor, Security.
  • Designated Security Officers may be required to attend to First Aid incidents, after completing an Occupation First Aid course. The designation will be at the discretion of the Security Manager.
  • May enroll guests in the Self-Exclusion Program at some locations.
  • Liaise and communicate effectively with all appropriate operational departments.
  • Comply with licensing laws, health and safety, and other statutory regulations.
  • Perform duties surrounding surveillance needs as required.
  • Perform other duties as assigned or directed.
  • Monitor, document, and report internal and external violations, unsafe conditions, potential hazards, suspicious persons, and activities; prepare electronic statements via a non-gaming record keeping system.
Requirements
  • High School Diploma or equivalent.
  • Previous security experience an asset but not required.
  • Gaming Security Officer training and additional training as requested.
  • Serving It Right Certification.
  • Can understand, speak, and write English, fluency in other languages an asset.
  • Proficient in Microsoft Office.
  • Exceptional interpersonal and communications skills and the ability to handle multiple tasks at one time.
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
Work Environment

This position will work in a regular office environment, with non-traditional work hours may be required in certain circumstances.

About Us

CB Canada is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.