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Front Desk Representative

2 months ago

Langley, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Comfort Inn & Suites. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility and dietary requirements.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain accurate records of guest stays, including room assignments, check-in and check-out times, and any issues or concerns.
  • Follow emergency and safety procedures, including fire evacuation protocols and first aid.
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Fluency in English required.