Leadership Role in Software Success

6 days ago


London, Ontario, Canada Stonewood Group Inc. Full time

Scope of Position

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We consider customer success a high-growth area and mission-critical to our revenue growth and overall success. As such, we're seeking a best-in-breed software executive to assume the challenging and rewarding role of Vice President of Customer Success.

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Key Responsibilities

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The ideal candidate will be responsible for leading a team of professionals focused on ensuring our customers derive maximum value from our products. This includes developing and executing strategic plans to drive customer adoption, retention, and advocacy.

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Requirements

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- 10+ years of experience in software support and/or implementation, preferably in a SaaS environment.

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- 5+ years of experience in customer success, preferably in enterprise sales or international settings.

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- Strong leadership skills, with experience building and leading large customer support organizations.



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