Product Manager

6 days ago

Ottawa, Ontario, Canada Payments Canada Full time
About the Role

The Product Manager - Lead, Central Fraud Services will be part of the Payment Products team at Payments Canada, responsible for advancing the organization's objective to shape the future of payments and ensure a trusted and secure payment system with central fraud services.

This role will collaborate closely with cross-functional groups to provide detailed knowledge of market conditions needed to ensure that necessary features, functionality, and supporting structures are in place.

Key Responsibilities
  1. Strategy and Business Development: Drive the development and submission of business cases, oversee the end-to-end process of resolving business issues, and provide thought leadership on fraud initiatives, product strategy, and innovation initiatives.
  2. Data Analysis and Research: Conduct data analysis, develop fraud control journey flows, preview product designs for user experience, fraud mitigation, and collaborate with engineering teams to enhance user flows and resolve issues.
  3. Product Life Cycle Support: Assist in the pre-discovery and discovery phases of the fraud services product life cycle by utilizing market research and stakeholder insights to develop compelling value propositions and develop business requirements that mitigate network-level fraud risks.
  4. Stakeholder Management: Build and maintain relationships with key stakeholders, including member fraud groups, regulators, and internal groups to achieve successful outcomes and manage interactions proactively.
What You'll Do
  1. Provide first-level input into the central fraud services vision, roadmap, requirements, and release plan.
  2. Synthesize member, regulator, and internal stakeholder insights and translate into problem statements, goal statements for solution identification.
  3. Develop control journey flows, analyze quantitative and qualitative data, develop business requirements.
  4. Build solid relationships with key stakeholders throughout Payments Canada, in particular, the Member Fraud stakeholders, Industry Relations, Communications, Delivery, Operations, and Risk groups to achieve successful outcomes throughout the product life cycle.
  5. Manage internal and external interactions proactively by providing prompt responses to inquiries, requests for meetings, and management of meetings in a timely manner.
  6. Identify and execute on opportunities to improve processes and/or reporting.
  7. Provide regular status updates on ongoing files, action points, etc.
  8. Support ad-hoc tasks and projects as required.
  9. Support the development and submission of corporate planning business case for central fraud services.
  10. Take responsibility for the central fraud services product, making strategic decisions and confidently overseeing the development of the product throughout its life cycle.
  11. Research and document pre-discovery/discovery phase initiative(s) for prioritization to fraud services roadmap.
  12. Own the end-to-end process of resolving small, medium, and large-size complex business issues.
  13. Successfully drive product strategy and big-picture thinking with minimal direction from senior resources.
  14. Provide thought leadership and keep current on emerging trends/developments to help anticipate needs.
Minimum Qualifications
  1. Minimum of seven (7) to ten (10) years of progressive work experience in fraud management, risk management, and business analysis preferably in the financial sector.
  2. Ability to effectively bridge cross-functional teams and vendor teams to ensure successful delivery of the defined output.
  3. Ability to solve complex problems requiring cross-organization strategy alignment.
  4. Ability to manage uncertainty and synthesize available information on fraud experiences, discern appropriate options, and support a recommended path.
  5. Experience with developing and promoting fraud strategies.
  6. Experience showing leadership and managing ambiguity.
  7. Experience in liaising with internal and external stakeholders at all levels.
  8. Accreditation or enrollment in a fraud risk management certification, including CFE, or CFCI.
Preferred Qualifications
  1. Knowledge of payments is considered an asset.
  2. Experience working in an Agile environment is an asset.
  3. Experience working in a matrix environment is a strong asset.
  4. Knowledge of anti-money laundering detection and investigations is an asset.
What We Offer
  • Flexible, hybrid (remote/office) environment;
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (If eligible);
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance, and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months & over);
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown, and Cultural Holiday Observance Days;
  • 26 Weeks of paid maternity and parental leave top-up;
  • Rewards and recognition program;
  • Access to Office Gym Facilities;
  • Internal and external professional development opportunities;
  • Fun team and organizational events;
  • Monthly All Staff Forums led by our Executive Leadership Team.
Our Diversity, Inclusion, and Equity Commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities, and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview. Interviews may be conducted virtually or in person.

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