Account Manager
2 months ago
We are seeking an experienced Account Supervisor to join our Personalized Creative team at DEPT. As an Account Supervisor, you will be responsible for overseeing the delivery of a wide variety of campaigns for eBay, North America.
Key Responsibilities- Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns.
- Liaise with clients and manage expectations.
- Communicate feedback to designers, copywriters, and developers & plan and manage workloads of the team.
- Ensure feedback requirements are met while protecting eBay's values/brand.
- Build a full understanding of eBay's business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs.
- Work closely with creative and strategy teams and have oversight of all statements of work/proposals.
- Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget.
- Report back to management with internal and external issues and events that might impact accounts, either positively or negatively.
- Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews. Prove how we are meeting our clients' objectives through metrics, feedback, research, etc.
- Delegate and allocate responsibilities efficiently to manage projects end-to-end.
- Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence.
- Match project tasks with opportunities for development so that employee potential is utilized to the maximum.
- Mentor, train, and manage junior account managers and apprenticeships where available. Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases.
- Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead.
- Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners.
- Extremely organized, able to talk about tools and processes used for project management.
- Ability to work under pressure and meet deadlines with ease and efficiency.
- Deep understanding of production and interactive processes.
- Commercially driven with experience handling budgets and timelines.
- Proven business development experience and success.
- Advanced working knowledge of Microsoft Office and Google Suites.
- Resource management skills and ability to handle complex/sensitive issues.
- Experience leading others directly or as a mentor.
DEPT is a global agency that takes pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
We are committed to making a positive impact on the planet and have been Climate Neutral and B Corporation certified since 2021.
We offer a flexible, hybrid working policy, 15 days holiday (per annum, pro rata), and a reputation for doing good. We are proud to be an equal opportunity workplace that seeks to recruit, develop, nurture, and retain the most talented people from a range of diverse backgrounds, skills, and perspectives.
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Accounting Manager
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