Account Manager Associate

4 weeks ago

Kingsville, Ontario, Canada Orora Full time
Job Title: Associate Account Manager

At Orora, we are committed to delivering exceptional packaging solutions that exceed our customers' expectations. As an Associate Account Manager, you will play a key role in supporting our Account Manager in building and maintaining strong relationships with our major customers.

Key Responsibilities:
  • Manage and troubleshoot daily account order flow and reporting to ensure high levels of customer service.
  • Resolve order, inventory, and delivery challenges by working with customers and our customer service, purchasing, and warehouse teams.
  • Conduct quality audits to ensure the highest level of quality is delivered.
  • Troubleshoot local service or product quality issues.
  • Inventory Management – Work with customers and Sales team to ensure inventory is adequate to service customer needs.
  • Tracks aged inventory and recommends procedures for aged inventory reduction.
  • Manage customer payments, receivables and credit. Supports costing, pricing, and invoicing.
  • Supports the Account Manager by handling sample requests, data analysis and reporting on a regular or ad hoc basis, and assistance with special projects.
Requirements:
  • A bachelor's degree in business administration, professional sales, quality management, industrial engineering, or a field closely related to it.
  • 1 to 2 years of experience in sales or marketing with business-to-business sales experience in the produce industry preferred.
  • Strong Excel skills for heavy spreadsheet use in tracking, reporting, and following up.
  • Strong organization skills that allow the Associate Account Manager to be aware of all sales and operations in real-time.
  • Multitasking with ease is a must, as well as operating independently.
  • A strong customer service orientation with a desire to make contributions that solve problems and assist customers in meeting their business needs.
Physical Demands & Work Environment:

Please refer to the Orora Fresh Job Hazard analysis

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