Account Manager Associate

4 weeks ago

Kingsville, Ontario, Canada Orora Full time
Job Title: Associate Account Manager

At Orora, we are committed to delivering exceptional packaging solutions that exceed our customers' expectations. As an Associate Account Manager, you will play a vital role in supporting our Account Managers in key relationship management, account management, inventory management, and performance improvement services for major customers.

Key Responsibilities:
  • Manage and troubleshoot daily account order flow and reporting to ensure high levels of customer service while identifying opportunities for efficiency, cost reduction, and margin improvement.
  • Resolve order, inventory, and delivery challenges by collaborating with customers and our customer service, purchasing, and warehouse teams to find solutions.
  • Conduct quality audits to ensure the highest level of quality is delivered.
  • Troubleshoot local service or product quality issues.
  • Inventory Management – Work with customers and the Sales team to ensure inventory is adequate to meet customer needs, track usage, manage "Hot Orders," and troubleshoot inventory issues.
  • Track aged inventory and recommend procedures for aged inventory reduction.
  • Manage customer payments, receivables, and credit, support costing, pricing, and invoicing, and resolve invoicing discrepancies.
  • Support the Account Manager by handling sample requests, data analysis, and reporting on a regular or ad hoc basis, and assisting with special projects.
  • Support seasonal rollouts and new product introductions.
  • Support quoting and ways to build margin and account profitability.
  • Support the development of proposals and participate in sales presentations.
Requirements:
  • A bachelor's degree in business administration, professional sales, quality management, industrial engineering, or a related field is preferred.
  • 1 to 2 years of experience in sales or marketing with business-to-business sales experience in the produce industry is preferred.
Skills and Abilities:
  • Strong Excel skills for heavy spreadsheet use in tracking, reporting, and follow-up.
  • Strong organization skills that allow the Associate Account Manager to be aware of all sales and operations in real-time.
  • Multitasking with ease is a must, as well as operating independently.
  • A strong customer service orientation with a desire to make contributions that solve problems and assist customers in meeting their business needs.
  • Strong communication skills with a problem-solving orientation.
  • An ability to pleasantly influence all parts of the supply chain to deliver accurate shipments on time.

Physical Demands & Work Environment: Please refer to the Orora Fresh Job Hazard analysis.

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