Bilingual Fraud Officer

4 days ago


Montreal, Quebec, Canada Royal Bank of Canada Full time
Job Opportunity

We are seeking a highly skilled and bilingual Fraud Officer to join our Canadian Banking Operations team. As a key member of our fraud management team, you will play a critical role in protecting our clients' interests by minimizing fraud losses.

Key Responsibilities
  • Investigate credit fraud alerts for mortgage, RCL, and car loan applications to mitigate operational risk and negative client impact.
  • Review notes and application details to identify potential fraud patterns.
  • Update notifications and perform outbound calls to validate application details.
  • Record and refer suspicious files to CIS for review.
Requirements
  • At least 12 months of experience in client service or fraud-related environments.
  • Bilingual in French and English at a professional level, with fluency in both languages.
  • Ability to handle a high workload, prioritize tasks, and multitask while delivering exceptional client experience.
  • Proven interpersonal communication and problem-solving skills.
  • Able to work a set shift of 8:00am to 8:00pm, Monday to Saturday.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Exposure to strong mentorship and leadership examples.
  • Ability to make a lasting impact and contribute to our team's success.
  • Continued career advancement opportunities.
About Us

We are 0000050007 Royal Bank of Canada, a leading financial institution committed to delivering trusted advice and helping our clients thrive. We value diversity, inclusion, and equity, and strive to create a workplace where everyone can bring their true selves to work.



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