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Application Support Senior Analyst

2 months ago

Mississauga, Ontario, Canada Axelon Services Corporation Full time
Job Title: Application Support Senior Analyst

We are seeking an experienced Application Support Senior Analyst to join our team at Axelon Services Corporation. As a key member of our IT support team, you will be responsible for providing technical and business support for users of client applications.

Key Responsibilities:
  • Provide quick resolutions to app issues and drive stability, efficiency, and effectiveness improvements to help the business succeed.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform same day risk reconciliations and develop and maintain technical support documentation.
  • Identify ways to maximize the potential of the applications used and assess risk and impact of production issues.
  • Ensure that storage and archiving procedures are in place and functioning correctly and formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users and partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production, and engage in post-implementation analysis to ensure successful system design and functionality.
  • Consider implications of the application of technology to the current environment and identify risks, vulnerabilities, and security issues; communicate impact.
  • Ensure essential procedures are followed and help to define operating standards and processes and act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements, and act as an advisor or coach to new or lower-level analysts.
  • Provide evaluative judgment based on analysis of factual information in complicated and unique situations and directly impact the business by ensuring the quality of work provided by self and others.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information and actively involve in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Qualifications:
  • 5-8 years of experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications, including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills and issue tracking and reporting using tools.
  • Knowledge/experience of problem Management Tools and good all-round technical skills.
  • Effectively share information with other support team members and with other technology teams and ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills and ability to communicate appropriately to relevant stakeholders.