Retail Services Manager

3 weeks ago


Calgary, Alberta, Canada H&R Block Full time

The Opportunity:

We are seeking a highly skilled and experienced Retail Services Manager to oversee our retail capital expenditure program, construction management, and facility services. This role is responsible for managing capex for all retail locations, leading project management, generating purchase orders, and reviewing field requests.

Key Areas of Responsibility:

  • CapEx Management: Manage capex for all retail locations to ensure timely and budget-friendly execution.
  • Project Management: Lead weekly calls with real estate representatives, architects, and telecom to track project progress.
  • Requisitions: Generate purchase orders as required for all capex projects and requests.
  • Field Requests: Review and approve all field capex requests for minor work or projects.
  • Signage: Work with vendors to generate sign renderings for approval.
  • Facility Services: Manage field requests for maintenance repairs, damages, site issues, and coordinate resolution with general contractors and field leaders.
  • Insurance Claims: Oversee and coordinate incident claims caused by third parties or the elements to ensure responsible party action.
  • Utility Management: Work with vendor partners to ensure activation and deactivation of locations in a timely manner.
  • Vendor Management: Establish key vendors, manage relationships, and conduct annual reviews.
  • Design Standards: Work with Operations Leader, furniture vendors, and architects to establish design standards for permanent locations and temporary kiosks.
  • Design: Interior design and space layout ability is an asset.
  • Lease Management: Ability to manage lease renewals process is an asset.

Key Qualifications:

  • Bachelor's degree in Business Administration or relevant education in the field. In addition, a minimum of 5 years' experience in capex project management.
  • Proficiency in Microsoft Office Suite.
  • Store design and space planning is an asset.
  • Lease Management is an asset.
  • Good knowledge of retail leasing and leasing processes.
  • Strong organizational, time management, and multi-tasking skills.
  • Excellent verbal and written English communication skills with French as an asset.
  • Very strong attention to detail.
  • Knowledge in construction management and facility services.
  • Ability to summarize and report key information in a timely manner.
  • Strong vendor management skills.

This role is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office. If you have a passion for retail services management, along with the skills and qualifications required for this role, we encourage you to apply.



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