IT Support Specialist
1 week ago
Company Overview
">At Kezber, we are a well-established company recognized for our expertise in IT solutions. With nearly 30 years of experience, we have developed a strong reputation among renowned clients. As a Technical Support Technician, you will be part of a dedicated and dynamic team that provides top-notch service and support.
">Job Description
">In this versatile role as a Technical Support Technician, you will be responsible for providing superior quality service to our clients by responding to their support requests and ensuring thorough follow-up. You will diagnose and resolve various technical issues, including supporting systems such as Windows Server, Office 365, Hyper-V/VMware, and various network and security solutions.
">Required Skills and Qualifications
">We are looking for a candidate with the following skills:
">- Technical Skills: Solid knowledge of IT support, including Windows environments, networking, and cloud solutions (Microsoft certifications, SonicWALL firewall). Experience with an MSP (Managed Service Provider) is an asset.
">- Customer Service: You have a customer-oriented attitude and can manage situations under pressure with calm and assurance.
">- Adaptability and Autonomy: Every day is unique, and you are ready to face new challenges daily.
">- Mobility: A driver's license is required for certain client visits.
">- Bilingualism: French is essential; English is an asset as some of our clients speak only English.
">Benefits
">At Kezber, we strive to help you grow and thrive:
">- Career Development: Ongoing training, paid certifications, and membership to professional orders.
">- Work Environment: Collaborative teamwork, virtual medical clinic 7/7, on-site gym, and social activities.
">- Competitive Benefits: 5 weeks of vacation, flexible leave, group insurance, clothing budget, pension plan, recognition, and profit-sharing programs.
">Why Join Kezber?
">By joining Kezber, you become part of a company known for its commitment to innovation, excellence, and employee well-being. Working at Kezber means evolving within a team dedicated to renowned clients, in an environment that promotes your personal and professional development.
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