Food Service Director
4 weeks ago
Job Summary
Dana Hospitality is seeking a highly skilled Food Service Director to oversee the dining operations within campus residential facilities. As a key member of our team, you will be responsible for ensuring quality service, food safety, and a positive dining experience for students, faculty, and staff.
Key Responsibilities
- Operations Management
- Supervise daily dining operations within residence halls, ensuring efficiency and smooth service.
- Manage staffing, scheduling, and workflow to meet operational needs during peak hours.
- Ensure compliance with health, safety, and sanitation standards.
- Team Leadership
- Hire, train, and manage dining staff, including cooks, servers, and custodial personnel.
- Foster a positive working environment that promotes teamwork, communication, and collaboration.
- Conduct performance evaluations, provide ongoing feedback, and address disciplinary issues as needed.
- Menu Planning and Food Quality
- Collaborate with the Executive Chef or Head Chef to plan menus that meet nutritional guidelines and cater to diverse dietary needs.
- Oversee food preparation to ensure high-quality standards are maintained.
- Monitor inventory levels, and work with vendors to procure ingredients and supplies.
- Customer Service
- Ensure exceptional customer service is delivered consistently to all students and guests.
- Respond to customer feedback, addressing complaints and resolving service issues promptly.
- Conduct surveys or other feedback mechanisms to continuously improve the dining experience.
- Budget and Financial Management
- Manage the budget for residence dining operations, including labor costs, food costs, and equipment.
- Monitor financial performance and implement cost-control measures where necessary.
- Develop and implement strategies for increasing revenue and optimizing operational efficiency.
- Special Events and Programming
- Coordinate dining services for special events, such as banquets, themed dinners, and university-sponsored programs.
- Support student activities, clubs, or organizations by providing dining options that align with their events.
- Sustainability and Innovation
- Promote sustainability initiatives, such as waste reduction, recycling, and local food sourcing.
- Implement innovative dining trends and technologies, such as mobile ordering, to enhance the dining experience.
- Health and Wellness Initiatives
- Support campus health and wellness programs by offering nutritionally balanced meals.
- Additional Responsibilities
- Other duties as assigned by management.
Qualifications
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
- 3-5 years of experience in food service management, preferably in a higher education or institutional setting.
- Strong leadership and team management skills.
- Knowledge of food safety regulations and dining operations best practices.
- Excellent communication, problem-solving, and customer service skills.
- Budgeting and financial management experience.
- Experience with sustainability initiatives in dining services.
- Familiarity with dietary restrictions and creating inclusive dining environments.
- Proficiency in using dining management software or systems.
This role requires strong leadership skills to manage both the front- and back-of-house operations efficiently, and may involve long hours during peak mealtimes.
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