Software Transformation Expert

7 days ago


Richmond Hill, Ontario, Canada ROSS Full time

We are looking for a highly skilled and experienced professional to fill the role of Senior Technical Consultant. As a member of our team, you will work closely with clients and partners to deliver consulting services for our enterprise transformational and operational analysis software.

Key responsibilities include managing product rollouts, providing post-sale technical support, and working with cross-functional teams to plan and execute software deployments. You will also be responsible for defining and prioritizing customer and partner feedback and ideas into product management requirements for future enhancements.

In addition to these responsibilities, you will work closely with the Client Services team to develop and update training materials, and deliver classroom and web-based instructor facilitated technical product training to partners and customers across the globe.

About ROSS

ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO) and Recruitment Augmentation complemented by leading edge open-source HRIS software.

Responsibilities and Requirements
  • Manage product rollouts including installation, configuration, integration, customization, and validation within customer environments and for partner assessments.
  • Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues.
  • Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, company's Services, and Business Development Representatives.
  • Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
  • Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to the client's products and services.
  • Play an active role within the department by participating in process development and other business improvement projects.
  • Regular client and partner interaction via telephone, email, and regular face-to-face contact.
  • Work independently with customer/partner technical teams on post-sales activities.
  • Work with Client Services team members and the Training Service Department to update and develop training materials.
  • Deliver classroom and web-based instructor facilitated technical product training to the company's partners and customers across the globe.
  • 5+ years experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts.
  • 5+ years of experience in a consulting capacity.
  • Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time-sensitive issues.
  • Experience with heterogeneous environments including Windows, UNIX, AIX, and Linux.
  • Experience with virtualization technologies.
  • Strong verbal communication skills and excellent technical writing skills.
  • Strong team player and enjoys working in a fast-paced team atmosphere.
  • Ability to manage multiple priorities, commitments, and projects.
  • Proficiency with Microsoft Office suite and online delivery tools such as GoToMeeting or EAP.
  • Experience with relational databases (SQL Server or Oracle preferred).
  • Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences.
  • Travel is required for this position.
  • A B.S or M.S in Computer Science or a related field is strongly preferred.


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