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Business Systems Expert

2 months ago

Toronto, Ontario, Canada CB Canada Full time

Business Systems Expert Job Description

At CB Canada, we are seeking a highly skilled Business Systems Expert to join our team.

Main Responsibilities:

  • Ensure the overall operational stability of applications in partnership with infrastructure and vendors.
  • Provide 1st and 2nd level application support, including incident response, post-incident forensics, and technology routine implementation.
  • Escalate issues to developers and other technology partners as needed.
  • Manage incidents, classify them, and track them throughout the portfolio.
  • Resolve problems, including classification, prioritization, and initiation of action.
  • Assist with service transition and IT change management.
  • Plan and orchestrate deployment and releases across the portfolio.

Requirements:

  • Experience in Mainframe and UNIX environment/operating systems.
  • Excellent analytical, verbal, and written communication skills.
  • Attention to detail and high personal standards for accuracy.
  • Strong organizational, follow-up, and priority-setting skills.
  • Ability to function under deadlines with minimal supervision.
  • Exceptional interpersonal, analytical, and communication skills.

Preferred Skills:

  • ServiceNow and Change Management Process.
  • Cobol.

Work Details:

The ideal candidate will have experience in Mainframe and UNIX environment/operating systems and excellent analytical, verbal, and written communication skills.

We offer a hybrid work arrangement in Toronto, ON.