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Business Analytics Manager
2 months ago
The Manager - Business Analytics will play a key role in leading the IT Business Analysis Team, working on multiple projects to meet business objectives for the development of business solutions. This position requires a strong understanding of business analysis, project management, and IT services support functions.
Key Responsibilities- Project Leadership: Plan, develop, implement, and manage the provision of business relationship services, including eCommerce/digital channels where applicable.
- Team Management: Supervise, develop, and mentor team members in business liaison skills, vendor engagements, requirement definition, recommendation/proposal development, and project management.
- Business Analysis: Analyze and recommend changes to improve the reliability, stability, and usability of application systems.
- Research and Development: Research emerging technology, solutions, and vendors in addition to industry best practices that could be applied to address T&T's business needs, including eCommerce/digital channels where applicable.
- Communication: Communicate with all levels of management, provide mentorship, coaching, support, and develop growth of subordinates.
- Support and Resolution: Organize and make provisions to provide 2nd level support to resolve operational and/or business application support issues upon request, including eCommerce/digital channels where applicable.
- Prioritization and Scheduling: Manage the discussions with business users to establish system development projects' priorities, requirements, specifications, costs, and timelines, then schedule appropriate IT business analysis and coordinate development resources to cope.
- Team Direction and Management: Assist IT Senior Manager, Business Engagement in the management and direction setting for the IT Business Analysis Team, including setting priorities, budget development, coordinating, resources planning, and the reporting of business analysis activities.
- Staff Management: Hire, manage, and assist in the hiring/termination of IT Business Analysis Team to maintain optimal performance of job duties and develop subordinates to meet the service demands of the company.
- Budget Control: Assist in the control of IT budgets and expenditures.
- Education: A Bachelor or Master Degree in Computer Science, Engineering, Business Administration, or Commerce is preferred.
- Experience: Possess 10 years or more with supervising experience in various information technology services support functions, including but not limited to business analysis, business application system project management, business performance analysis, and/or business consulting role in information technology and process re-engineering.
- Team Management: Previous experience in managing a team of Business Analyst is mandatory.
- Skills: Strong project management skills, including communicating with all levels of management, exceptional presentation skills, budget/schedule/resource control, risk management, stakeholder management, requirements management, and scope management.
- Certification: Certification, such as Business Analysis, Project Management, or other designation relating to the application of IT in business operation/management, is an asset.
- Business Knowledge: Sound understanding of contemporary retail business, including eCommerce/digital channels hardware and software architectures.
- Interpersonal Skills: Service-oriented with good interpersonal and customer relations skills.
- Initiative and Flexibility: Demonstrate initiative, flexibility, and responsiveness in completing tasks.
- Communication Skills: Must be able to communicate detailed technical information clearly, understandably, and effectively to non-technical staff.
- Organization and Attention to Detail: Must be well-organized with rigorous attention to details and follow-through.
- Negotiation and Conflict Resolution: Strong negotiation and consensus-building skills with the ability to recognize and resolve conflicts.
- Delegation and Team Coaching: Efficient delegator, team coach, committed to continuous learning and improvements.
- Travel: Willing and able to travel in North America as needed.
- Language Skills: Strong written and verbal communication skills in English. Ability to communicate in Chinese (Cantonese and/or Mandarin) is an asset.
