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Returns Processing Coordinator

At Metro Supply Chain, we are seeking a highly skilled and detail-oriented Returns Processing Coordinator to join our team. As a key member of our inventory management team, you will be responsible for ensuring the accuracy and integrity of our inventory records.

Responsibilities:

  • Investigate and resolve inventory discrepancies in a timely and efficient manner.
  • Maintain accurate and up-to-date filing systems to ensure seamless access to inventory information.
  • Provide exceptional customer service by responding promptly to client inquiries and reporting feedback to management.
  • Liaise between warehouse staff and customers to ensure smooth communication and resolution of issues.
  • Verify inventory counts against automated records to ensure accuracy and identify any discrepancies.
  • Investigate and report variances to management to ensure prompt resolution.
  • Perform regular cycle counts to ensure inventory accuracy and identify any discrepancies.
  • Conduct incidental audits of orders and receipts to preserve the integrity of our Warehouse Management System.
  • Coordinate and participate in scheduled physical inventories to ensure accurate inventory counts.
  • Assist management in optimizing space utilization and availability.
  • Process damaged inventory and participate in month-end cut-off procedures.
  • Communicate directly with clients on a daily basis and provide required reports.

Requirements:

  • Minimum of two (2) years of previous inventory coordinating experience, preferably in a warehouse environment.
  • Minimum 2 years of hands-on experience in inventory control using a Warehouse Management System, preferably Red Prairie (RP).
  • Clamp experience is an asset.

Competencies:

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

Education:

  • Completion of secondary school is preferred.

Health & Safety:

  • Follow the Occupational Health and Safety Act, including Safety, Violence and Harassment laws.
  • Work in a healthy and safe manner following Metro's policies and procedures.
  • Always wear the required Personal Protective Equipment (PPE).
  • Report any hazards you find in the workplace to your supervisor.
  • Must not use or operate equipment in a manner that would endanger yourself or others.