Night Shift Supervisor
3 weeks ago
Job Title: Night Shift Supervisor
Job Summary: We are seeking a Night Shift Supervisor to join our team at Super 8 Abbotsford. As a Night Shift Supervisor, you will be responsible for overseeing the front desk operations, ensuring a smooth and efficient check-in and check-out process, and providing exceptional customer service to our guests.
Key Responsibilities:
- Supervise and coordinate the work of front desk staff
- Ensure accurate and efficient check-in and check-out processes
- Provide exceptional customer service and resolve guest complaints
- Maintain a clean and organized front desk area
- Perform other duties as assigned by management
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a supervisory role
- Excellent communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Basic computer skills and knowledge of hotel operations software
Work Setting: Hotel, motel, resort
Tasks:
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Arrange for maintenance and repair work
Support for Newcomers and Refugees:
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
Support for Youths:
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous People:
- Participates in a government or community program or initiative that supports Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Work Term: Permanent
Work Language: English
Hours: 30 to 36 hours per week
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