Global Support Team Head

6 days ago


Waterloo, Ontario, Canada ClearCourse Full time

Role Overview

We are seeking a skilled Customer Support Manager to lead our support team and drive service excellence. The ideal candidate will have a minimum of 3 years of experience in an IT support or customer-facing role, with strong organisational and time management skills.

About the Job:

  • Manage, support, and develop the Customer Support team, conducting regular performance reviews.
  • Monitor KPIs and ensure SLAs are met, maintaining a high standard of customer service.
  • Act as an escalation point for complex customer issues, ensuring timely and effective resolutions.

Benefits:

  • Hybrid-working model with 25 days annual leave + your birthday off.
  • Volunteering days.
  • Life Assurance and Group Income Protection.
  • Private medical cover with cash plan.
  • Enhanced Company Pension.
  • Employee wellbeing perks such as Perkbox and Peppy.
  • Enhanced maternity, paternity and adoption pay.


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