Steinbach Team Lead
2 months ago
**Job Summary**
This role is responsible for leading and managing a team of Customer Experience Associates and Senior Customer Experience Associates at the Steinbach branch. The ideal candidate will have excellent leadership skills, strong customer service skills, and previous experience managing a team of employees.
**Key Responsibilities**
- Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong relationships with customers and deliver exceptional customer service
- Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
- Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
- Assist with the implementation of new policies and procedures as a change management lead
**Requirements**
- Excellent leadership skills, able to coach and develop team members
- Strong customer service skills
- Previous experience managing a team of employees, including coaching, leading, and scheduling
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is an asset
- Strong technical skills, able to promote and demonstrate digital banking options
**What We Offer**
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- A competitive compensation and benefits package
- Recognition and rewards for high-performance
- Meaningful development conversations and internal training to support growth and development
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