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ServiceNow Discovery Analyst

2 months ago

Montreal, Quebec, Canada BRP Full time
Job Title: ServiceNow Discovery Analyst

We are seeking a highly skilled ServiceNow Discovery Analyst to join our team at BRP. As a key member of our IT department, you will be responsible for designing, developing, and implementing ServiceNow Discovery processes to ensure comprehensive coverage of IT assets and services.

Key Responsibilities:
  • Design and implement ServiceNow Discovery processes to ensure comprehensive coverage of IT assets and services.
  • Configure and manage Discovery schedules, probes, sensors, and patterns to optimize data collection and accuracy.
  • Troubleshoot and resolve Discovery-related issues, such as data inaccuracies, connectivity problems, or performance issues.
  • Maintain up-to-date documentation of Discovery configurations, processes, and best practices.
  • Develop and support our ServiceNow Event Management.
  • Provide training and support to internal teams on ServiceNow Discovery capabilities and usage.
  • Stay current with ServiceNow platform updates, patches, and new features related to Discovery functionality.
  • Participate in cross-functional projects and initiatives as a subject matter expert in ServiceNow Discovery.
  • Design, develop, and implement solutions on the ServiceNow platform that eliminate manual processes and simplify workflows for complex procedures.
  • Collaborate with stakeholders to gather requirements and define strategies aligned with business objectives.
  • Integrate 3rd party monitoring tools via custom integrations, web services, and API's.
  • Perform unit testing, code reviews, and adhere to ServiceNow related best practices.
Requirements:
  • 3+ years of hands-on technical experience with custom integrations, web services, and API's using JavaScript with XML and/or HTML, AngularJS, JSON.
  • 3+ years of hands-on technical experience with ServiceNow development, including Discovery, CSM, SPM (Strategic Portfolio Management) and CMDB modules.
  • ServiceNow Certified Implementation Specialist – Discovery certification is highly preferred.
  • Proven experience designing and implementing ServiceNow Discovery processes in enterprise environments.
  • Strong understanding of IT infrastructure components, including servers, networks, databases, and cloud services. Familiarity with Discovery-related technologies such as SNMP, WMI, SSH, and REST APIs.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Strong communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
About BRP:

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; it's about the journey.

We are committed to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead.

We offer a comprehensive benefits package, including annual bonus, generous paid time away, pension plan, collective saving opportunities, and industry-leading healthcare. We also provide flexible work schedule, summer schedule, holiday season shutdown, educational resources, and discount on BRP products.