Hotel Guest Experience Coordinator
2 days ago
About Us
Silver Hotel Group is a Canadian hotel investment, development, and management company with a portfolio of hotels in Canada and the U.S.
We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.
As a Guest Service Agent at Aloft Vaughan Mills, you will be part of a team that strives to provide outstanding hospitality and make every guest feel welcome.
About the Role
Job Description
- Maintain a warm and friendly demeanor with guests and team members;
- Comply with all company standards and brand standards;
- Interact with guests during check-in and check-out procedures;
- Create and cancel reservations as required;
- Greet incoming and outgoing calls in a professional manner;
- Review logbook and emails daily and complete tasks on the checklist;
- Maintain proper operation of Front Desk telephones;
- Balance and prepare individual paperwork for shift closing;
- Work closely with hotel departments and maintain communication;
- Handle guest registration and room assignments;
- Resolve customer complaints and assist with inquiries;
- Perform other duties assigned by the Supervisor or department manager.
What We Offer
At Silver Hotel Group, we believe in investing in our team members' growth and well-being. As a Guest Service Agent, you can expect:
- A competitive salary of $45,000 - $55,000 per year, depending on experience;
- A comprehensive benefits package, including medical, dental, and vision coverage;
- A generous education reimbursement program for employees and their children;
- An annual wellness credit to support your physical and mental health;
- A team member referral program to recognize and reward your referrals;
- Leadership development opportunities to help you grow in your career;
- Team building events and social activities to foster camaraderie and fun;
- A culture of recognition program to celebrate your achievements;
- Hotel stay discounts for you and your loved ones.
Requirements
- Customer service experience, preferably in a hotel front desk position;
- Excellent written and verbal communication skills;
- Computer literacy in Word and Excel, with experience in Maestro's or Opera an asset;
- Results-oriented with flexibility to work in a busy environment;
- A self-motivated individual with problem-solving skills and ability to work independently;
- Friendly, energetic, and enthusiastic with a professional appearance;
- Availability to work days, evenings, weekends, and holidays as required;
- Legally authorized to work in Canada.
About the Location
Aloft Vaughan Mills is a trendy hotel located near Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops. The hotel offers modern comfort and stylish décor, with convenient access to hot attractions like Canada's Wonderland.
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