Senior Banking Professional

2 weeks ago

SaintAndréAvellin, Canada National Bank Full time
About This Role

The National Bank is seeking a talented Banking Advisor to join our team. This role offers a versatile and varied experience that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Key Responsibilities
  • Greet clients and answer their questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs, providing guidance and support when needed.
  • Listen to clients' needs and resolve situations that may be complex, demonstrating a people-centric approach.
  • Give advice and offer transaction solutions for Personal Banking clients, building lasting business relationships.
  • Ensure client satisfaction and engagement, referring clients to specialist colleagues for their specific needs.
  • Adhere to compliance and risk management rules, upholding the highest standards of professionalism.
Your Team

The branch is open one evening per week, offering a range of work schedules that will vary depending on team availability. You will report to the Customer Service Branch Manager or the Branch Manager, working closely with a team of experts in investment, credit, mortgage financing, and more.

What We Offer
  • A dynamic work environment that fosters a positive employee experience, with cutting-edge collaboration tools and an entrepreneurial culture.
  • A range of career opportunities, encouraging internal mobility and professional growth.
  • Personalized training content on banking solutions and the advisory approach, supporting ongoing learning and development.
  • A team that values passionate people and bold ideas, working together to ensure clients reach their goals and colleagues do what they love.
Requirements
  • A college diploma (DEC) or equivalent.
  • Customer service experience, an inclusive attitude, and openness to diversity.
  • A positive attitude and empathy for clients, with an interest in technology and a willingness to share knowledge.
  • The ability to adapt to different situations and thrive in a fast-paced environment.
Languages

French

Benefits
  • Competitive compensation.
  • A wide range of flexible benefits, including health and wellness programs, group insurance, a generous pension plan, and preferential banking services.
  • Opportunities to get involved in community initiatives and a telemedicine service.

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