Retail Store Operations Manager

2 days ago

Langley, British Columbia, Canada Walmart Canada Corp Full time
Job Summary

To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.

We are seeking a highly skilled Retail Store Operations Manager to join our team. This role plays an active role in their own professional development, along the path to becoming a Store Manager.

  • The ideal candidate will drive profitable sales through achievement of sales and profit goals, budget management, and sales forecasts. They will analyze and utilize sales/financial reports, economic trends, and community needs to identify and respond to market changes while controlling expenditures. The successful candidate will communicate sales results associates and guide interpretation of results.
  • This role creates operational plans with the support of the Store Manager; prioritization, delegation, and clear direction to Managers and Associates. It ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing, and store standards within Company policies and guidelines. The successful candidate will implement new store programs according to Company direction, evaluate effectiveness, monitor perpetual inventory and replenishment, identify problems with inventory flow, and take appropriate corrective action.
  • This position executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and established safety, security, sales, financial, and record-keeping procedures and practices. The ideal candidate anticipates and proactively responds to compliance issues, including Total Loss control.
  • Serves Customers as an ambassador for their store by greeting customers, seeking their feedback, and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience. Models, enforces, and provides direction to associates on friendly and helpful customer service approaches and techniques.
  • Supports store initiatives to serve the community by participating in and supporting community events and developing relationships with key community groups. Participates in company-sponsored programs, events, and sustainability efforts for associates and customers to emphasize the store's role as an integral part of the community.
  • Leads Associates by conducting regular store meetings and communicating operational direction and initiatives. Identifies high-potential associates, providing training and development to increase capability.
  • Demonstrates Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective action. Builds and manages relationships with supporting functions within the store and district (e.g.,)
  • Supervises Assistant Managers in day-to-day operations of Store. Adapts to constant changes in the technological landscape of the retail environment. Oversees the effective implementation of digital applications in the store, handles the training of the management team with respect to new OMNI processes and customers' requirements. We offer a competitive salary of approximately $75,000 per year, depending on location and experience.

The estimated annual salary range is between $65,000 - $85,000 based on average salaries for similar positions in Canada. Salary may vary based on individual qualifications and performance.

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