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Senior Support Software Engineer
2 months ago
We are seeking a highly skilled Senior Support Software Engineer to join our team at Canonical. As a key member of our support team, you will be responsible for providing exceptional technical support and engineering solutions to our customers.
Key Responsibilities- Apply your knowledge of Linux virtualization using Libvirt/KVM, containers, and Kubernetes to support customized solutions for our customers.
- Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL, and Apache.
- Provide advice on deployed architecture, implementing solutions for complex problems, and guiding customers to successful data-center infrastructure operations.
- Communicate regularly with the customer team about ongoing issues.
- BA/BS degree in Computer Science or related technical field.
- Open source development or scripting experience.
- Professional experience with OpenStack is a must.
- Professional experience with Kubernetes and/or Ceph.
- Ability to speak English fluently.
- Excellent communication skills and extensive experience in customer-facing positions.
- High motivation, ability to multi-task, and follow-up reliably on commitments.
- Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju, and Ubuntu.
- Ability to travel.
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.
We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
