Technical Solutions Architect

4 weeks ago

Québec, Quebec, Canada Zendesk Canada Full time
Senior Technical Architect

Join our Professional Services team at Zendesk Canada and contribute to delivering exceptional customer experiences. As a Senior Technical Architect, you will play a key role in implementing, consulting, and advising customers on aligning their business needs with Zendesk solutions.

Key Responsibilities:
  • Define, document, and execute technical solutions to meet customer requirements
  • Collaborate with Subject Matter Experts (SMEs) to build optimal technical solutions for integrating Zendesk into workflows and processes
  • Conduct use-case analysis, design, and configuration sessions with customers
  • Produce Technical Design Documents (TDD) and Zendesk Custom App Specification Documents
  • Perform functional testing and collaborate with Zendesk developers on defect resolution
  • Document customer technical systems to identify efficient integration solutions with Zendesk
  • Lead technical projects involving multiple development and architecture resources
  • Mentor junior colleagues on best practices and new technologies
  • Engage in multiple paid projects concurrently
Requirements:
  • Expertise in various architectures, including Web, Enterprise, and SaaS
  • Proven experience in leading complex front-end application development projects using best practices
  • Proficient in agile scrum methodologies for software development, with experience using JIRA or similar tools
  • Familiarity with front-end programming languages and frameworks such as JavaScript, React, and Vue
  • Excellent instincts and ability to interface seamlessly with senior-level executives
  • Exceptional communication, interpersonal, and writing skills
  • Capable of delivering consulting services both onsite and remotely
  • Bachelor's degree
  • Proficiency in backend programming languages such as Ruby, Python, or C#
  • Extensive experience in Zendesk configuration and implementation approaches
About Zendesk Canada:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

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