Cloud Security Business Analyst and User Experience Specialist
3 days ago
About Us:
We are a leading IT service provider, dedicated to delivering innovative solutions that transform businesses. Our team is passionate about helping clients achieve their goals and exceed their expectations.
We strive to provide exceptional experiences for our clients and employees, through continuous improvement and innovation. We believe in working collaboratively with our clients and employees to drive success.
Job Title: Cloud Security Business Analyst and User Experience Specialist
Location: Mississauga Campus (remote work options available)
Industry: Cloud & Security
Job Category: Business Analysis / UX
Overview:
The role involves gathering requirements, translating them into actionable specifications, and contributing to the development of a platform console used for asset management and self-service features.
Responsibilities:
- Gather and document detailed customer requirements
- Convert customer needs into functional specifications, workflows, and concepts
- Collaborate with technical leads to validate processes and ensure requirement alignment
- Facilitate communication between customers, technical teams, and stakeholders
- Document business processes, workflows, and identify areas for improvement
- Assess proposed solutions to ensure they align with business needs
- Provide support throughout the product development lifecycle
- Participate in quality assurance and testing phases
- Develop user manuals, guides, and training materials
Requirements & Qualifications:
Education & Experience:
- Bachelor's degree in Information Technology or a related field
- Minimum of 5 years of experience as a Business Analyst, preferably in cloud & security environments
- Business Analysis certifications (CBAP, CCBA) are a plus
Technical Skills:
- Proficiency in business analysis tools (e.g., Diagram, Jira, Markdown)
- Strong understanding of Cloud and Security concepts
Soft Skills:
- Strong analytical, critical thinking, and problem-solving abilities
- Excellent communication and stakeholder management skills
- Customer-centric approach with a value-oriented mindset
- Ability to manage multiple priorities and work independently or collaboratively
Additional Information
- Requires onsite work at the Mississauga Campus (2-3 days per week)
- Interview format: 1 round (1 hour) covering general and technical questions
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