Senior Retail Operations Manager
3 weeks ago
As a Senior Retail Operations Manager at RONA, you will play a key role in leading store operations and driving productivity. Your primary responsibility will be to oversee all checkout and warehouse operations, ensuring efficient flow of work between day and night teams.
You will also drive collaboration between teams to eliminate unnecessary duplication of activities, execute service and sales programs, and proactively address operational issues impacting customer service levels or sales goals.
In addition, you will interview, select, develop, and provide direct leadership over a team supporting product categories in assigned areas, ensuring the store runs smoothly.
Key Responsibilities:- Oversight of checkout and warehouse operations, including freight flow, delivery, fulfillment, cashiers, admin office, and PUIS desk.
- Collaboration between day and night operations teams to streamline workflows.
- Execution of service, sales, and operational programs in assigned areas.
- Proactive issue resolution to maintain high customer satisfaction and achieve sales targets.
- Leadership development of a team supporting product categories in assigned areas.
- 5+ years of experience managing associates in a retail environment.
- 1+ year of experience performing manager-on-duty responsibilities.
- Bachelor's degree, certification, or background in logistics or a related field (desired).
- Proficiency in store computer systems and Microsoft Office Suite.
- Strong working knowledge of inventory management and employee supervision.
- A competitive salary: $85,000 - $110,000 per year, based on location and experience.
- A comprehensive training program for new hires.
- A student incentive program.
- An inclusive and safe working environment.
- Promotion of work-life balance.
- Exclusive employee discounts.
- Benefits, including insurance, annual salary review, and more.
- Opportunities for advancement within the company.
- A stimulating and rewarding work environment.
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Retail Store Operations Manager
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