Délégué(e) Commercial(e) Senior

4 weeks ago

Mississauga, Ontario, Canada Holt Renfrew Full time

À Holt Renfrew, nous offrons un environnement inspirant et axé sur la mode, avec des opportunités de croissance et d'apprentissage. Nos partenariats avec des marques de luxe iconiques, ainsi que nos engagements en matière de responsabilité sociale des entreprises, vous inspireront chaque jour.

Un emploi chez Holt Renfrew vous offre un total de compensation compétitif, un rabais généreux, un régime de retraite, des avantages de santé et de dentisterie, une aide à la formation, et un développement continu.

Délégué(e) Commercial(e) Senior

Le/délégué(e) commercial(e) senior soutient le directeur(e) commercial(e) en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe.

Responsabilités spécifiques :

  • Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente.
  • Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d'atteindre les objectifs de service à la clientèle.
  • Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant.
  • Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle.
  • Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu'à d'autres programmes de formation de l'entreprise, au besoin.
  • Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service.
  • Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients.
  • Participer au recrutement et à la sélection des conseillers.
  • Assigner le travail et les affectations aux conseillers, au besoin.
  • Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients.
  • Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement.
  • Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services.
  • Maintenir en tout temps des normes élevées en matière de présentation des marchandises.
  • Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin.
  • Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance.
  • Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code.
  • Effectuer les autres tâches qui lui sont assignées.
  • Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Candidat(e) idéal(e) :

  • De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service.
  • Une expérience prouvée de dépassement des objectifs de ventes et de profit.
  • Une capacité d'adaptation et est à l'aise avec le changement.
  • De l'expérience en vente au détail dans un environnement de luxe de préférence.
  • Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces.
  • Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Un esprit d'entreprise.
  • Excellente communication en français et en anglais.

Évaluation du succès :

  • Contribution aux objectifs financiers.
  • Objectifs individuels liés à la réalisation des objectifs du service.
  • Rétroactions des clients internes et externes.

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