Service Officer, Lending Services

4 weeks ago

Montreal, Quebec, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Service Officer, Lending Services to join our team at Scotiabank. As a key member of our Lending Services business unit, you will play a critical role in ensuring the success of our clients and the bank.

Key Responsibilities
  • Contribute to the overall success of the Lending Services business unit by executing specific individual goals, plans, and initiatives in support of the team's business strategies and objectives.
  • Ensure all activities are conducted with a high degree of accuracy, following governing regulations, internal policies, and procedures.
  • Champion a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Prepare and execute intricate security and Business Banking documents to meet the requirements stipulated by the Bank's policies and procedures.
  • Maintain up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies.
  • Participate as an active partner, initiating changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
  • Respond promptly and effectively to service inquiries, concerns, and complaints from Banking partners.
Requirements
  • Post-Secondary Education
  • Minimum of 2 years of relevant working experience in Financial Services or a related industry
  • Proven customer service skills, as well as flexibility to adapt to changing environments
  • Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank's policies & procedures, products & services, and security & collateral documentation
  • Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding
  • Fluency in English and French (written & verbal) and Organizational Skills
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook)
What We Offer

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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