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Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Intact Financial Corporation Full time

About the Role

We are seeking a highly motivated and organized Customer Service Representative to join our team at Intact Financial Corporation. As a Customer Service Representative, you will play a critical role in providing legendary customer service to both our external and internal clients in a call centre environment.

Key Responsibilities

  • Be a knowledge leader on our policies, products, services, and initiatives
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move claims forward
  • Accurately and clearly document files to reflect conversations and actions taken on claims
  • Take ownership and responsibility on all calls to support customers and colleagues
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
  • Perform other ad hoc duties or projects as assigned by your manager

Requirements

  • Bilingual in French and English is an asset
  • University degree or any combination of training and experience deemed relevant for the role
  • Willing to pursue your Chartered Insurance Professional (CIP) designation

What We Offer

As a permanent member of our team, you can expect:

  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.