Assistant Store Manager
2 days ago
About Lids Inc
Lids Inc is a leading retailer of sports apparel and headwear. As a company, we strive to provide exceptional customer service and create a fun and inclusive environment for our customers and employees.
Job Summary
We are seeking an experienced and motivated Assistant Store Manager to join our team. The ideal candidate will have a strong background in retail operations and be able to lead our sales team to achieve key performance indicators (KPIs) and deliver exceptional customer service.
Key Responsibilities
- Customer Experience
- Lead, execute and assist the sales team in achieving KPIs and delivering exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
- Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
- Operations
- Execute operations-focused company-level directives, promotions, and initiatives.
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
- Product & Inventory Management
- Protect Company assets within guidelines of LIDS Retail policies.
- Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
- Leadership
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Requirements
- High school diploma or equivalent plus one year relative experience.
- Established ability to produce sales results while minimizing loss.
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to work unsupervised.
About Lids Inc
Lids Inc is an equal opportunity employer and welcomes applications from diverse candidates.
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