Assistant Store Manager

2 weeks ago


Grande Prairie, Canada Lids Inc Full time

About Lids Inc

Lids Inc is a leading retailer of sports apparel and headwear. As a company, we strive to provide exceptional customer service and create a fun and inclusive environment for our customers and employees.

Job Summary

We are seeking an experienced and motivated Assistant Store Manager to join our team. The ideal candidate will have a strong background in retail operations and be able to lead our sales team to achieve key performance indicators (KPIs) and deliver exceptional customer service.

Key Responsibilities

  • Customer Experience
    • Lead, execute and assist the sales team in achieving KPIs and delivering exceptional customer service.
    • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
    • Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
  • Operations
    • Execute operations-focused company-level directives, promotions, and initiatives.
    • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
    • Maintain store technology and equipment by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
    • Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
  • Product & Inventory Management
    • Protect Company assets within guidelines of LIDS Retail policies.
    • Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
    • Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
  • Leadership
    • Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
    • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.

Requirements

  • High school diploma or equivalent plus one year relative experience.
  • Established ability to produce sales results while minimizing loss.
  • Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability to work unsupervised.

About Lids Inc

Lids Inc is an equal opportunity employer and welcomes applications from diverse candidates.



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