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Front Desk Associate

2 months ago

Mississauga, Ontario, Canada Glo Best Western Mississauga Corporate Centre Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Glo Best Western Mississauga Corporate Centre. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a smooth guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Follow emergency and safety procedures, including responding to guest incidents and maintaining a safe and secure environment
  • Clerical duties, such as faxing, filing, and photocopying, to support the front desk team
  • Answer telephone calls and relay messages to guests and staff in a professional and efficient manner
  • Assist guests with special needs, such as providing wheelchair accessibility and accommodations
  • Contact guests to deliver requested wake-up calls and provide timely updates on their stay
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a hospitality or customer service role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Proficiency in computerized bookkeeping systems, database software, and central reservation systems
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
Working Conditions

The Front Desk Clerk will work in a fast-paced environment, with a high level of attention to detail and organizational skills. The successful candidate will be able to work effectively in a team environment, with a focus on providing exceptional customer service and ensuring a smooth guest experience.

Language

The primary language of work is English, with the ability to communicate effectively with guests and staff in French also an asset.