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Customer Support Manager
2 months ago
We are seeking a highly skilled and experienced Customer Support Manager to join our team at AB Volvo. As a key member of our organization, you will be responsible for providing expert technical support to our customers, ensuring their satisfaction with our vehicle performance.
Key Responsibilities- Technical Support: Provide advice and assistance to customers to resolve technical issues related to vehicle performance.
- Relationship Building: Develop and maintain strong relationships with customers, internal stakeholders, and external partners to ensure seamless communication and collaboration.
- Root Cause Analysis: Investigate and analyze technical issues to identify root causes and develop effective countermeasures to prevent future occurrences.
- Reporting and Analytics: Analyze data and generate reports to provide insights on vehicle performance, reliability, and customer satisfaction.
- Collaboration and Communication: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
- Technical Expertise: 5-10 years of hands-on experience in the automotive industry, with a strong understanding of vehicle performance, reliability, and technical specifications.
- Education: Bachelor's degree in electrical, mechanical, or electromechanical engineering, or a related field.
- Soft Skills: Excellent communication, analytical, and problem-solving skills, with the ability to work effectively in a team environment.
- Language: Bilingualism is an asset, but not required.
- Competitive Compensation: A competitive salary and benefits package, including a generous vacation policy.
- Professional Development: Opportunities for growth and development, including training and mentorship programs.
- Collaborative Environment: A dynamic and supportive work environment, with a focus on teamwork and collaboration.
