Dynamic Account Leadership Position
5 days ago
As a leading national integrated agency, we offer innovative marketing, sales, and retail programs that drive business growth. Our mission is to authentically connect brands to people through technology services and digital solutions that amplify our work.
We have two headquarters, one in Toronto and one in Montreal, and deliver best-in-class programs for companies in industries such as retail, consumer packaged goods, pharmaceutical, technology, and financial services.
Salary InformationWe are offering a competitive compensation package with an estimated salary of $80,000-$110,000 per year, commensurate with experience.
Job DescriptionThe Account Manager will lead our current clients and projects to executional excellence, maintaining and growing superlative client relationships, providing strong thought leadership, and driving business growth with a proactive approach.
- Manage a team of Account Coordinators and Field Managers
- Be the expert in Client Management and Project Management to grow the skills of the Account Managers and ensure executional excellence across all clients
- Oversee multiple clients and projects managed by an Account Manager
- Have weekly one-on-ones with ACs and FMs to get updates and provide coaching & troubleshooting
- Effectively provide clear program expectations to internal and external team members while holding them accountable to deliver against scope and timelines
- Attend activations when clients are present to reinforce our commitment to client projects and build relationships
- Own and manage select clients with junior staff support
- Lead Client meetings and be an active participant to ensure continuous alignment on client deliverables
- Lead planning, production, and staffing for projects
- Lead activation and attend in-person as required
- Track performance metrics to identify challenges, opportunities, and develop effective action plans to maintain optimal performance
- Lead and manage multiple program budgets, workbacks, status documents, and worst-case scenario planning
- Prepare and present regularly scheduled performance updates and reports
- Escalate issues and opportunities in a timely and proactive manner
- Maintain an up-to-date understanding of BMI, its clients, and your specific clients to implement effective ideation and feedback
- Meet weekly with the Director of Client Service to provide updates on clients and current projects
- Post-secondary degree, preferably in Business
- 3-4 years experience in an Account/Client management role
- Excellent client relationship management skills, must be client-focused and proactive
- Extremely detailed and organized with excellent follow-through
- Excellent Project Management skills and ability to manage multiple projects with diligence
- Effective analytical and problem-solving skills, sound judgment, strong decision-making ability, courage to make quick decisions and communicate with confidence
- Ability to lead and inspire a team of account managers and coordinators effectively and efficiently
- Must be organized, detail-oriented, and able to translate big-picture ideas into objectives and rollout
- Communication – written & oral
- An opportunity for long-term growth within a dynamic and growing agency
- Ability to make an immediate impact to support and grow our digital business
- A chance to feel good about the remarkable work that you/we do for our clients
- A position with a competitive compensation package
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