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Food Service Supervisor

2 months ago


Oshawa, Ontario, Canada Mr. Pretzels Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Mr. Pretzels. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, ensuring that they are working efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
  • Food Quality and Safety
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Estimate ingredient and supplies required for meal preparation and maintain accurate records of stock, repairs, sales, and wastage.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and that their needs are met.
  • Administrative Tasks
    • Prepare and submit reports on food service operations, including sales, inventory, and customer feedback.
    • Prepare budget and cost estimates for food service operations.
Requirements
  • Education
    • Secondary (high) school graduation certificate or equivalent experience.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills
    • Excellent oral communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Flexibility and ability to work a variety of shifts, including evenings and weekends.
Working Conditions

The Food Service Supervisor will work in a fast-paced environment, with a combination of sitting, standing, and walking. The ideal candidate will be able to work in a team environment and provide exceptional customer service.

Language

The primary language of work is English.