Customer Service Team Leader

4 weeks ago

Red Deer, Alberta, Canada PHONE HUB Full time

Job Summary

We are seeking a skilled Customer Service Team Leader to join our team at PHONE HUB. In this role, you will be responsible for overseeing the daily operations of our customer service team.

About the Role

This is a permanent position that offers 30 to 40 hours of work per week. As a Customer Service Team Leader, you will be working closely with your team to ensure excellent customer service and resolve any issues that may arise.

Responsibilities

  • Team Supervision: You will be responsible for supervising a team of customer service representatives, providing guidance and support as needed.
  • Task Assignment: Assign sales workers to duties and ensure they have the necessary resources to complete tasks efficiently.
  • Authorization: Authorize payments by cheque and order merchandise as required.
  • Schedule Establishment: Establish work schedules for the customer service team to ensure adequate coverage.
  • Cash Handling: Sell merchandise and oversee payroll administration.
  • Issue Resolution: Resolve any issues that may arise, including customer complaints and supply shortages.

Personal Qualities

  • Communication Skills: Excellent oral communication skills are essential for this role.
  • Flexibility: Flexibility is key in this position, as you may need to adapt to changing situations.
  • Organization: You will be expected to maintain organized records and prioritize tasks effectively.
  • Reliability: Demonstrated reliability and a strong work ethic are essential for success in this role.
  • Teamwork: A team player with the ability to multitask and work well under pressure is ideal.

Screening Questions

  • Work Eligibility: Are you currently legally able to work in Canada?
  • Education: What is the highest level of study you have completed?

Benefits

  • Parking: Free parking is available for employees.
  • Team Building: Opportunities for team building and professional development are offered.
  • Language: English is the primary language used in the workplace.
  • Work Term: This is a permanent position.
  • Hours: 30 to 40 hours of work per week.

Estimated Salary: $45,000 - $60,000 per year, based on industry standards and location.

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