Customer Service Coordinator

3 weeks ago

Candiac, Quebec, Canada Randstad Canada Full time
Job Title: Customer Service Coordinator

We are seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team at Randstad Canada. As a key member of our customer service team, you will play a vital role in ensuring the satisfaction of our customers and the smooth coordination of internal operations.

Key Responsibilities:
  • Initiate customer requests and communicate customer needs to relevant departments.
  • Act as an intermediary between sales representatives, customers, technical services, and production teams.
  • Manage orders globally in the computer system, validate orders, and ensure all necessary elements are available for production.
  • Monitor production stages and projects rigorously, ensuring timely completion and customer satisfaction.
  • Communicate all relevant information to various departments.
  • Contribute to maintaining a high level of customer satisfaction through proactive communication and issue resolution.
Requirements:
  • Post-secondary diploma.
  • Written and oral bilingualism.
  • Knowledge of the printing industry is an asset.
  • Relevant experience of 5 years or more in a similar position.
  • Detail-oriented and excellent communication skills.
What We Offer:
  • A stimulating work environment and opportunities for professional development within a growing company.
  • A competitive salary range of $60,000-$63,000.
  • Group insurance and retirement plan of up to 7% of salary from the employer.
  • Life and disability insurance.
  • Employee assistance program.
  • Activities, gifts, lunches, and recognition BBQs.

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates and are an equal opportunity employer. If you are passionate about customer service and have the skills we are looking for, please contact us at accessibility@randstad.ca to discuss your application and any accommodation requirements.

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