Customer Experience Leader for Aviation Services

3 weeks ago


Old Toronto, Canada GardaWorld Full time
Bilingual (EN/FR) Service Delivery Manager Role

Are you a seasoned professional with a passion for leading and innovating? We are seeking a highly skilled Bilingual (EN/FR) Service Delivery Manager to join our team at GardaWorld in Toronto, Ontario.

This is an exciting opportunity to lead our operational efficiency, drive strategic initiatives, and ensure seamless day-to-day functions. As a Bilingual Service Delivery Manager (SDM), you will play a pivotal role in our continued success.

Key Responsibilities:
  • Manage daily operations to meet productivity targets and quality standards.
  • Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
Qualifications and Requirements:
  • Post-secondary education or equivalent work experience.
  • A minimum of 1-3 years of direct management experience.
  • Conversationally fluent in both French and English.
  • Strong leadership skills with a track record of building high-performing teams.
About the Opportunity:

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, as well as opportunities for career advancement and professional growth.

GardaWorld is a global leader in the security industry, offering diverse work assignments spanning multiple industries and training and career advancement opportunities. We welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.



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