Head of Support Operations Manager

1 month ago

Ottawa, Ontario, Canada Evirum Full time
Evirum: A Leader in Waste Management Brokerage

We are at the forefront of waste management brokerage, delivering a diverse suite of services including waste collection, recycling, composting, secure document destruction, and more. Our team serves commercial and residential clients, partnering with industry-leading suppliers across Canada to drive sustainable solutions and unparalleled service excellence.

About the Role

This strategic role requires a strong analytical thinker with a deep understanding of the software industry. You will collaborate closely with the Head of Field Sales to identify challenges, uncover opportunities, and drive efficiencies within our sales operations. Your focus will be on enforcing CRM hygiene, analyzing trends, and ensuring alignment across all revenue functions.

Key Responsibilities
  • Partner with senior leadership to align revenue goals with business objectives.
  • Work closely with the Head of Field Sales to identify and address challenges and opportunities within the sales process.
  • Create and present detailed reports and dashboards to track performance and guide decision-making.
  • Oversee CRM system maintenance and hygiene, ensuring accurate and up-to-date information.
  • Develop and enforce best practices for CRM usage among field sales representatives.
Requirements
  • Proven track record of at least [X] years in Revenue Operations, Sales Operations, or a similar role, preferably within the software industry.
  • Strong analytical abilities with experience in data-driven decision making and advanced proficiency in analytical tools and CRM systems (e.g., Salesforce).
  • Demonstrated experience working closely with sales teams and senior leadership to drive results.
  • Excellent verbal and written communication skills, with the ability to present complex data and insights clearly and effectively.
  • Bachelor's degree in business, Finance, Marketing, or a related field. MBA or relevant advanced degree is a plus.
What We Offer
  • Flexible work environment focused on work-life balance.
  • Dynamic and inclusive corporate culture.
  • 100% remote.

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